Refund Policy

Last updated: 15 Sep, 2025

At Audionotes.app (“Audionotes,” “we,” “us,” or “our”), operated by 1811 Labs (Vatsal Sanghvi), we value transparency and fairness. This Refund Policy explains how subscription payments are handled and under what limited circumstances refunds may be considered.

1. Free Trial Availability

Before purchasing, all users have access to our free plan, which allows you to:

• Explore core features.

• Evaluate whether Audionotes meets your needs.

• Experience our service quality at no cost.

We encourage you to use this free plan before subscribing.

2. General No-Refund Policy

Except where required by law (see Section 7), all purchases and subscription fees are non-refundable. This applies to all subscription tiers (Personal, Pro, and Ultra).

No refunds will be issued for:

• Partial or unused subscription periods.

• Accidental purchases.

• Change of mind or dissatisfaction after purchase.

• Technical issues outside our control (e.g., device incompatibility, poor internet connectivity).

• Technical issues within user's control

3. Subscription Management

Although payments are non-refundable:

• You may cancel your subscription at any time.

• Cancellation stops future billing, but you will retain access until the end of your paid period.

• You may downgrade to the free plan at any time.
  
  

Subscription management is available through your account settings or via the platform you purchased from (e.g., Apple App Store, Google Play, or Web).

4. Exceptional Refunds (Case-by-Case)

While refunds are generally not offered, we may consider them in limited cases such as:

• Duplicate charges due to billing errors.

• Fraudulent or unauthorized transactions.

• Technical failures directly attributable to our Services that prevent use.

Any such refunds are at our sole discretion and may be processed via the original payment method.

5. Purchases via Third Parties

If you purchased a subscription through a third party (e.g., Apple App Store, Google Play, Stripe), their refund policies may apply, and you must contact them directly for assistance.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Updates will take effect upon posting on our website or app. Continued use of the Services after updates constitutes acceptance.

7. Contact Us

If you have questions regarding this Refund Policy, please contact us at: 📧 hello@audionotes.app